Volume 21, Issue 2

As part of its Library Spaces Business Plan initiative, Edmonton Public Library (EPL) conducted interviews paired with photo elicitation to explore customers’ perceptions of their library spaces and to better understand how customers use those spaces. Sixteen interviews were conducted with participants at 5 branches of the EPL with participants taking photographs used during the interview. Findings revealed the comprehensive views participants’ hold about the library; the library’s spaces are not distinct from the collections and services offered within them.