Volume 6, Issue 1-2

No abstract available.

Introduction
Changing attitudes to the place of work in our lives, and the places we work, are opening up new opportunities for those of us who like independence. For some, it is new technology which enables them to work from home. Others, like indexers, have been doing it for a long time.
Indexing is a profession allied to cataloguing, but with a very different career structure. Indexers have worked from home since the days of index cards in a shoebox; most now use computers to work on, but still depend on couriers and the postal service for delivery. Some are full-timers, with business premises and business procedures. Others work full-time in related jobs, and index occasionally because it is a pleasure and a challenge.
Nearly all agree that it is a wonderful job: a chance to work with ideas, to be a part of the publishing process, and to work at your own time and place.

No abstract available.

This brief research paper was undertaken to determine whether the digitization of information (and other new technological processes) will provide any future space savings for the undergraduate academic library. While the author found evidence that the rate of growth for shelving space in some areas such as reference and periodicals may decline, he found just as much evidence that technology itself is increasing space requirements for the modern library. A concluding table summarizes the probable impact of technology on future space needs for the various major library functions; it shows no clear evidence that technology will help ameliorate such increased needs.

Imagine walking into your bank to make a deposit. As you approach the teller, you decide to ask about current CD rates. After asking your question, the frazzled teller says “Well, they’re on that big sign right behind me. Look for yourself!” If this attitude became the norm at your bank, you would probably begin to look for another bank one that treated you as a respected customer. Now transfer this same scenario to a library setting: the bank customer is the patron and the teller is the librarian. If that patron doesn’t receive the service she expects, she now has other choices, like fee-based agencies, database connections, or simply not using the library.
This article, which discusses how the concept of customer service can translate to a library setting, is arranged in three sections: 1) a discussion of the current state of customer-service orientation in the library; 2) an examination of top-ranked service providers in the corporate world and their philosophy of customer service; and 3) the viability of adapting a service mentality to the library setting.

This essay describes the process used to transfer circulation patron and transaction records from a CARL Systems, Inc. (CSI) online circulation module into an Innovative Interfaces, Inc. (III) circulation module. It describes how the University of Colorado designed and programmed a software interface that reformatted CARL data into a format acceptable to III. This article is based on the author’s presentation at the 4th Circulation Open Forum sponsored by the Access Services Coalition, Denver, Colorado, 1995.